Patient Services Centre Manager

2 weeks ago

Melbourne, Victoria, Australia Epworth Healthcare Full time

In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.

**You will make an impact by**:

- Leading and modelling an environment that is focused on customer service, clinical care and patient experience.
- Lead and manage a process of continuous improvement.
- Actively lead and participate in all components of the quality improvement and accreditation cycle.

Effective management of:

- Patient bookings;
- Theatre bookings
- Patient Liaison and communication;
- Health fund checks and payment;
- Day of Surgery pre-intake and intake;
- Doctor's Room Liaison
- Oversee and management the Health Fund Insurance Checks and ensuring patient billing is accurate and within agreed margins.
- Ensure budget is managed effectively and to agreed outcomes.
- Liaise with the finance team to resolve financial issues and ensure billing efficiency.

**To be successful in this role**
You will be a born leader, keen to work collaboratively with all stakeholders that impact the patient's journey at Epworth Eastern. You will need to be a compassionate and a strategic thinker with a focus on positive patient experience. You will have a "can do" attitude and a solutions focused approach with a proven track record in meeting KPIs.

You will have:

- Previous and recent hospital administration experience
- Evidence of a commitment to patient/customer service, clinical governance and quality improvement
- Positive role model to staff in terms of commitment to the delivery of high quality patient care and patient experience

Position Description Inherent Requirements

**About Eastern**

Located in Box Hill, Epworth Eastern is a state-of-the-art facility with 14 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

**Additional Information**:
It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

- Epworth's enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth

**Enquire/ Apply**
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._

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