Patient Services Attendant

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
 
YOUR ROLE IN OUR FUTURE
Casual Patient Services Assistant Level 2 - Multiple Positions Available
 
The PSA position works closely with local health professionals and administrative staff to support the patients journey and experience of care by providing a range of patient and environmental support services including:

•    Maintaining a high standard of cleaning and housekeeping to support infection control and patient comfort 

•    Transporting patients and/or equipment between departments in a timely manner

•    Maintaining the clinical environment by replenishing stock, changing bed linen, disposing of waste, putting new stock away

•    General ward support including errand running, fetch and carry, tidying up equipment to ensure items are put back where they should be

•    assisting relevant health professionals to monitor patient welfare and comfort in patient bed rooms, lounges and waiting rooms
 
About the Role 
Casual Hours per Fortnight - Up to 76 F/N.
Position reports to PSA CO-ORDINATOR 
PSA certificate (Cert III in Health Services Assistance) is required for this role.
 
Remuneration as per Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement – Patient Services Assistant Level 2 (PS25) $60, full time equivalent – prorated for casual employment). 
 
Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.
 
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
 
Hiring Manager: Ahmed Heydar 
Contact Number:
Email:
 
Applications close: 11:59PM Wednesday 22 October 2025

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Position Summary

The PSA position works closely with local health professionals and administrative staff to support the patients journey and experience of care by providing a range of patient and environmental support services including;

• maintaining a high standard of cleaning and housekeeping to support infection control and patient comfort

• transporting patients and/or equipment between departments in a timely manner

• maintaining the clinical environment by replenishing stock , changing bed linen, disposing of waste, putting new stock away

• general ward support including errand running, fetch and carry, tidying up equipment to ensure items are put back where they should be

• assisting relevant health professionals to monitor patient welfare and comfort in patient bed rooms, lounges and waiting rooms

Enterprise Agreement
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement Classification or Salary Range
PS25 Immunisation Risk Category
Immunisation Category A Key Relationships

Internal

•PSA Supervisors

•Manager Hospital Support Service 

•Patient Services Managers (PSMs) 

•Nurse Unit Managers

•Honeywell Help Desk

•Patients 

•Visitors 

•Carers

External

•External Cleaning Contractor

Skills

Essential Requirements

•Certificate III in Health Services Assistance

•Ability to empathise with and provide a high standard of care and customer service to all patients carers visitors and staff

•Excellent communication skills

•Ability to multitask and prioritise workload

•Ability to maintain the cleanliness and order of clinical service areas

•Ability to undertake comprehensive cleans when required

•Ability to work independently or within a team

•Ability to follow SOPs in order to ensure high service standards and safe working practices/OH and S

•Contribute to a safe work environment to a standard that exceeds the Cleaning Standards for Victorian Health Facilities

•Good communication skills

•Ability to read and write English

•Demonstrated ability to empathise with patients

•Ability to work as a team member in a multidisciplinary environment

•Ability to accept and follow direction

•Ability to take initiative in prioritising workload

•Previous experience as a PSA or hospital cleaner

•Neat personal presentation and hygiene

Key Accountabilities

Key Accountabilities
Demonstrated by / Key Performance Indicators 

1. Maintain a safe, clean and tidy patient care environment in accordance with Safe Operating Procedures. 

• To be physically able to perform the duties as required, using appropriate methods and techniques 
• To maintain an accepted standard of performance to ensure a clean uncluttered environment 
• Ensure floors, bedside locker and over bed tables are clean and dry 
• Thoroughly clean bed areas and treatment chairs (if applicable) and remake patient beds 
• Maintain patients flowers 
• Replenish water jugs 
• Ensure patient bathrooms and staff toilets within the scope are clean and dry as required 
• All patient care areas are to mopped using microfiber mops 
• Damp, dry and high/low dusting at set frequencies 
• Ensure linen bags/skips within patient care areas are continuously monitored, removed and replaced as required 
• Removal and segregation of waste and receptacles from patient care areas including monitoring of the need to replace near full sharps containers 
• Spot clean bed and shower curtains, walls and furniture as required 
• Change patient curtains if soiled or when they reach the 'change by date' 
• Clean internal windows, ledges, frames and internal glass surfaces including mirrors. 
• Ensure all service areas are free from dirt, grime and dust, both high and low 
• Restock point of use receptacles and procedure trollies 
• Ensure all service area floors are clean and dry by using microfiber mops 
• Vacuum all carpeted areas 
• Maintain a clean and tidy kitchen and pantry, including washing of all cups, saucers and utensils and defrost and clean all staff and patient fridges 
• Ensure all service ward areas are stocked to correct levels 
• Order consumables/supplies as required for all ward service areas 
• Ensure equipment is cleaned and stored safely 
• Ensure loan OT and Physiotherapy equipment is returned to the appropriate ward locations and cleaned in line with protocol 
• Ensure wheelchairs are distributed evenly around the hospital by returning excess wheelchairs to the ground floor reception area 

2. Have a flexible approach to work with ability to work independently and/or within a team. 

• Respond in timely manner to transportation of Peter Mac patients between clinical services at Peter Mac and return visiting patients post procedure or imaging to clinical services partners at RMH and the RWH. 
• Respond in timely manner to cleaning and preparation of discharge bed requests 
• Contribute to team effectiveness of the ward, department and hospital 
• Carry out all duties in manner that fulfils the vision and values of Peter Mac 
• Accept responsibility for the standards of work achieved 

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

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