Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Job Title

Patient Services Officer (Medical Receptionist)

Location

Inner Melbourne - North West (Fitzroy, Epping, Footscray)

Do your life's best work

We have an exciting position for a Patient Services Officer (Medical Receptionist). Your role will be to ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels as well as monitoring and reacting to patient feedback.

What you'll do:
- Perform Customer Service duties for both face to face and via telephone
- Be part of a multidisciplinary team to achieve patient services of the highest quality
- Respond to and resolve issues and provide a prompt service in line with expectations
- Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.
- Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations.
- Have sound knowledge of all Oncology booking and treatment procedures.
- Provide efficient & compassionate service to all patients, while maintaining a good working relationship with all staff members.
- Liaise with both internal and external support staff i.e. Imaging departments CNCs;
- Accurate and timely data entry into medical record system Mosaiq.
- Maintain appointment diaries and taking initiative to ensure sessions are fully booked.
- Oversee incoming call management, timely response to messages and answering of calls within three rings.
- Participate in the identification and implementation of service improvement initiative.

Who you are:
- The ability to work unsupervised and within a team- You are highly organised and efficient- You are focused on delivering positive patient experiences- You have oncology or health experience with knowledge of Mosaiq or other electronic medical record (EMR) and practice management system

What's in it for you- Internal career development opportunities globally in UK, Spain & AU- Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential- Ongoing opportunities for professional development to keep up to date within a rapidly developing global organisation- A rewarding purpose-led organisation that provides positive outcomes to patients everyday- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling- 12 weeks paid parental leave- Learn and grow with our award-winning development programs- Free access to thousands of LinkedIn training courses- Regular office events

Who we are:
We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.

Global care

Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of 'care' that is patient focused, and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to truly make a difference, join us at GenesisCare

GenesisCare is an Equal Opportunity Employer.