Spa Manager

5 days ago

Melbourne, Victoria, Australia Endota Spa Full time

About endota
We are a proud Australian owned global wellness brand with a portfolio of over 100 spas, a Wellness College, plus we develop COSMOS certified and results-based skincare products that we use in all of our treatments. Our company values are a fundamental part of who we are and underpin our work and culture.
About Armadale
Conveniently located the spa is easily accessible by taking the No. 6 tram and sits alongside a diverse retail precinct. You will find endota Armadale in a beautiful Victorian heritage building located on High Street.
Boasting 5 treatment rooms, we specialise in massage, facials, spa packages and a full list of beauty treatments. We offer the latest in advanced facials, hydro-microdermabrasion, light (LED) therapy, electro-mesotherapy (EMT) and clinical peels. For deeper rejuvenation, we also offer Laser Genesis: a non-invasive and pain-free laser treatment with no restorative downtime.
Your Role
endota Spa Managers are passionate about leading and nurturing their team of therapists and are champions of our endota values - Intent, Connect, Truth and Balance.
As the face of the spa, the Spa Manager is responsible for:
Creating an optimal working environment where you lead, engage, and develop a high performing team of therapists in-line with our values.
Financial Performance of the spa including: achieving spa budget & KPI's, forecasting targets and roster management.
Delivering an exceptional level of customer service to build up your spa's client base.
Managing spa recruitment needs and onboarding new team members.
Daily spa operations including: optimising client bookings, inventory management and maintaining spa presentation standards.
Your Skills & Experience
Previous spa management experience.
Certificate IV or Diploma in Beauty Therapy with previous industry experience is desired, but not essential.
Proficient IT skills (Microsoft Word, Outlook and Excel) and previous experience using an electronic booking system (ideally Zenoti).
You are a confident leader with previous experience managing a team of therapists.
You are motivated to achieve KPIs and inspire your team with your high level of customer service.
You have strong communication skills and excellent personal presentation.
You are highly organised and exhibit great time management skills.
Whilst it is our preference to recruit and employ from the local labour market, we will consider applicants who are already in Australia and hold a visa with work rights.
Your benefits
As an endota team member, we offer you:
Discounts on endota treatments and endota products at wholesale prices
Our National Education Program provides ongoing upskilling to our therapists on-the-job, by proving training on treatments, products, safety & customer service.
A Therapist Incentive Program that rewards you for achieving your KPI's.
Recognition of your talent, dedication, and passion at our National Therapist Awards.
$150 worth of spa treatments when you complete all required online training.
Free membership to endota Retreat – your online wellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more.
Opportunities for career progression and relocation across spa in Aus/NZ. As well as our Support Centre and endota Wellness College.
If the pursuit of wellbeing is your way of life and you want to share your knowledge and experience, then join endota today to nurture & grow your career.

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