Spa Manager

3 days ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time

Lead with purpose in a place of peace, history, and luxury.

Nestled within the iconic **Lancemore Mansion Hotel**, the **L.M. Spa** is more than a destination—it's a spiritual journey of rejuvenation, reflection, and care. Few spas in Australia can claim a legacy like ours: once home to St Joseph's Seminary, today a sanctuary of wellbeing for modern-day seekers.

Our guests come not only for treatments, but for transformation. Whether it's a custom-designed facial for Australia's harsh climate or an ancient body-cleansing ritual, our spa experiences are crafted to restore balance—body and soul.

We're now seeking a **Spa Manager** who shares this vision. Someone who leads with heart and excellence, and who inspires a team to deliver unforgettable moments of stillness and luxury.

**About the Role**

In this position, you will:

- Lead a passionate team of therapists across massage, facials, body treatments, waxing, and beauty rituals
- Manage daily spa operations, including recruitment, rostering, and performance development
- Drive the spa's financial success by ensuring sustainable profitability while maintaining an exceptional standard of service and care
- Provide initial and ongoing training in treatment protocols, product knowledge, and guest engagement
- Champion a serene, elegant spa experience where every guest feels nurtured and renewed
- Stay hands-on to remain in tune with guest needs and spa offerings
- Coach your team in service excellence, up-selling, and retail performance
- Thrive in a flexible 7-day roster including weekends and public holidays

**About You**
- A Diploma of Beauty Therapy and proven leadership in a spa or wellness setting
- Strong coaching and mentoring skills with a focus on team growth
- Proven ability to manage budgets and drive sustainable business performance without compromising the guest experience
- A calm, solutions-focused approach—even under pressure
- Exceptional customer service and communication skills
- Impeccable grooming and a professional, polished presence
- A positive, proactive mindset and a genuine passion for wellness

**What We Offer**
- YOU Day - A paid day off on your birthday
- A Supportive, friendly, and professional team culture
- Free onsite car parking
- Exclusive Lancemore Discounts - Save with top retailers through our Benefits Program
- Work in a tranquil spa setting featuring a magnesium mineral pool and Hammam facilities

**About Us: Lancemore Mansion Hotel at Werribee Park**

Just 30 minutes from Melbourne's CBD, our award-winning hotel is a destination like no other. With 91 beautifully appointed rooms, Joseph's Restaurant & Bar, an indoor magnesium pool, library, snooker room, private event spaces, and the signature L.M. Spa, the Mansion Hotel is a sanctuary of timeless elegance and modern comfort.

**Why Join Lancemore Hotels?**
- We're a pioneer in boutique hotels, leading the way since 1986
- A growing, progressive company that values performance and personal growth
- Be part of a supportive and high-performing culture that empowers you to thrive

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on LinkedIn

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