Guest Experience

2 weeks ago

Sydney, New South Wales, Australia Ingenia Communities Full time

Join the Crew Where Work Feels Like a Holiday
At Ingenia Holidays Soldiers Point, we don't just offer jobs, we offer joy
Nestled in the stunning Port Stephens region, our park is a playground for families and a dream workplace for those who love variety, energy, and a splash of fun.
From helping guests dive into indoor splash zones to watching kids light up at the bowling alley or bike track, every day here is packed with moments that make you smile.
Whether you're guiding dolphin-spotters, sharing local tips, or soaking up the good vibes on the village green, you'll be part of a team that creates unforgettable experiences and has a blast doing it
If you thrive in a lively, guest-focused environment where no two days are the same, this is your happy place.
Come join us and turn your workday into a holiday adventure
About the Position We are looking for a Guest Experience Officer to join our Holiday Park team.
This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.
This position is casual, with the potential for additional hours to be picked up during peak periods.
Responsibilities Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park Direct guest check in and check out and attend to general receptionist duties following correct procedures Ensure high level of customer service is maintained at all times Contact housekeeping or maintenance staff when residents/guests report problems About You Exceptional customer service skills Previous experience in a similar role / industry Computer literate using Microsoft Suite and booking software Passionate about the tourism industry with a strong sales ability Team player, strong attention to detail and well organised worker Culture and Benefits In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now
We look forward to receiving your application.
Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights.
All employees of Ingenia Communities must undergo a National Police Check.

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