Guest Experience Coordinator

2 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $80,000 - $120,000
Delivering Exceptional Guest Experiences

The Guest Experience Manager plays a pivotal role in overseeing the hotel's lobby operations and amenities, ensuring seamless services for guests throughout their stay. This role involves leading teams to provide exceptional hospitality experiences that cater to diverse guest needs.

Main Responsibilities:

  • Foster a culture of attentive, friendly, and efficient service as the first point of contact for guests.
  • Lead the management and supervision of all areas of Guest Experience, including loyalty programs, VIP services, group handling, talent development, and training.
  • Coordinate closely with management teams and hourly staff to execute Guest Experience and operational strategies effectively.

Skills and Qualifications:

  • Passionate about connecting guests with local experiences and understanding.
  • A charismatic leader who creates memorable and welcoming atmospheres, fostering strong relationships with guests and colleagues alike.
  • Exceptional organizational, communication, and leadership skills are essential for success in this role.
  • A deep understanding of the local area is vital for delivering tailored guest experiences.

Benefits Package:

  • Incentives and milestone recognition programs to motivate performance.
  • Eligibility for Bonvoy program benefits.
  • Private health insurance and flexible working arrangements to support work-life balance.
  • Sabbatical leave and leave portability options for personal time.
  • Career growth opportunities and love learning initiatives to enhance professional development.

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