Process Improvement Specialist

2 days ago

Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

About the role

Based at any of our head office locations, this permanent, full time Process Improvement Specialist Role forms part of a function that reports to the Chief Operating Officer and will form a key influence in the Operational Enablement Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.

The Operational Enablement team also provides insights to enable leaders to manage their capacity in line with workload requirements, review standard work-practices and take a future view on the management of the workforce

You will provide expert advice and thought leadership in process improvement skills and implementation of process improvement tools. The role is highly diverse and may include supporting business SMEs to manage their own process improvement projects, developing process improvement tools or reviewing existing processes to identify potential improvement opportunities.

You will work closely with the Process Improvement Leads and business SMEs to review deliver on improvement projects. You will also work closely with the Process Architecture & Framework Lead to identify opportunities to improve the Process Architecture Framework or process improvement tools and with capacity management to map and track benefits to resources. Beyond that, the role will work broadly across the organisation to support process mapping activities within business units.

This role will require flexible working hours to meet business needs and interstate travel as required.

About you

**To be successful in this role you will have**:
Previous experience in implementation of process improvement projects
Demonstrated experience as a process expert in the financial services field
Demonstrated ability to manage complex projects
Demonstrated ability to develop templates and tools which are used across an enterprise
Deep understanding of process improvement concepts
Skills in relation to process data analytics
Highly advanced skills in communication and engagement
Strong attention to detail and accuracy
Strong understanding of workflow systems

How to apply

**Position Description**: PD Process Improvement Specialist (2).pdf

It is a condition of employment with the Bank that you are double vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.

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