Business Support Team Leader

7 days ago

Brisbane, Queensland, Australia Queensland University Of Technology Full time

$94,734 to $103,627
- Fixed-term, full-time
- Kelvin Grove

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Business Support Team Leader to join Facilities Management, Administrative Division.

The Business Support Team Leader (Facilities Operations) is responsible for (i) the day to day management of the facilities help desk service and team (ii) manage a full business support function across all teams in the facilities operations section of Facilities Management.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Administrative Division**

Administrative Division supports the governance and operations of the University, including planning and quality, facilities and services for students and staff. The Administrative Division is led by the Vice
- President (Administration) and University Registrar.

**About the Department**

The Facilities Management Department within the Division of Administrative Services is responsible for managing the process of design, construction, maintenance and operation of the physical facilities, and the provision of a range of support services across the University's two main campuses at Gardens Point, Kelvin Grove and a range of smaller offsite facilities.

**What you need to succeed**

To thrive in this role, you will be someone who enjoys taking the initiative to provide excellent service and support across a broad range of activities each day.

You will demonstrate:
1. Education, training and/or relevant experience equivalent to completion of a degree with at least four years subsequent relevant work experience, or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated experience in the supervision and coordination of others to achieve departmental objectives as well as an ability to balance the operational support requirements of several sections
3. Demonstrated ability to work under pressure to assess operational and management priorities in a customer
- focused environment.
4. Demonstrated computer literacy including an understanding and working knowledge of business support systems including maintenance management and finance.
5. Demonstrated analytical and problem
- solving skills in routine operational, organisational and administrative tasks
6. An ability to communicate effectively in a professional manner with people all of levels both internal and external to the University, providing excellent customer service.

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