It Support Specialist

1 week ago

Melbourne, Victoria, Australia Arcadis Full time

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

**Role description**:
As part of the LSO Field Support team, you will work as part of a local team in Melbourne, Australia providing L2 support, but are part of the Global LSO Team, ensuring that global LSO Field Support processes are followed, adopted and improved to provide the best LSO Field Support for internal Arcadis Users, Tech teams, external partners resulting in improved User Experience (UX).

**Role accountabilities**:

- Work as part of the 5-person LSO Field Support support for all Arcadis Australia staff
- Be part of the team managing the Australia New Starter PC deployment and Leaver PC collection process
- Ensure the LSO practices or areas are delivered according to the agreed policies and procedures
- Where implemented, be part of the team that provides Tech Bar support for all local Users
- Where possible, identify improvements within the LSO Field Support teamwork practices
- Support Workplace (Facilities Management) tasks and activities as needed
- Deliver LSO Field Support practices to the agreed Service Level Targets and KPIs
- Help optimize LSO Field Support practices to support User Experience through continuous improvement
- Base location for this role will be Melbourne, Australia but travel to other Arcadis offices may be required.

**Qualifications & Experience**:

- Minimum 3 years IT and business/industry experience working in a multinational environment.
- Detailed technical knowledge supporting mainly Dell PC products
- Knowledge of Service Management reporting techniques including the production of dashboards
- Knowledge of ITSM Ticketing Solutions such as BMC Remedy or Helix.
- ITIL 3 or 4 Foundation
- Dell TechDirect accreditation Other Service Management qualifications such as COBIT, Lean, Agile

**Why Arcadis?**

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

**Our Commitment to Equality, Diversity, Inclusion & Belonging**

We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.

**Join Arcadis. Create a Legacy.
**#LI-AK6

JoinArcadis

CreateALegacy

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