Desktop/Network Support

22 hours ago

Melbourne, Victoria, Australia Milestone It Full time

Immediate start
- Multiple roles
- Healthcare domain

Milestone IT is currently working with this brilliant organization who right now has an exciting opportunity for an experienced Network/Desktop Support Consultant to join a great team.

Working with a small team of IT specialists, you will be Providing High Level/Level 2 support to users both on and off-site.

**Key Responsibilities include**:

- Configuration of routers and switches
- Working with various vendors and expanding of client's Network
- Installing, moving, adding, and changing equipment and software
- Providing hands-on hardware and software support for Active Directory,
operating system builds from image and troubleshooting
- Providing face to face support and occasionally on-field support
- Manage the tickets raised by the service ticketing system
- Installing, moving, adding, and changing equipment and software
- Performing proactive and reactive troubleshooting to identifying potential problems
- Provide reports as requested by the management or by the customer
- Use remote software tools to monitor all the devices

**Skills we are looking for**:

- Minimum of 1-2 years experience of performing level 1/2 support
- Must have experience in network support
- Must have a CCNA certificate
- Detailed knowledge and experience of Microsoft Office Suite
- Detailed knowledge of various desktop and server operating system
- Friendly welcoming professional with good telephone manners.
- Well presented, hardworking, and enjoys working in a Team
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.

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