Operations Manager

**JOB DESCRIPTION**

**About Team Global Express (formerly Toll)**:
Providing superior customer experiences and operational excellence, Team Global Express is Australia's largest intermodal logistics provider.

An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Supported by Allegro Funds (Australia's largest transformation private equity firm), it's a really exciting time to be joining TGE. Investment is unprecedented, as we continue to expand our business portfolios.

**About the role**:
The position of Operations Manager is responsible for all aspects of safety, performance, and resourcing and team leadership for specified operational areas and/or operational processes. This includes overseeing all activities and resources associated with the branch to achieve agreed objectives, optimising profitability, and business efficiency with a strong customer focus, in a safe and socially acceptable manner.

Critical to this role is the ability to plan and coordinate daily activities and hold team members to account. This position plays an important role in achieving daily KPI's and identifying / actioning process improvements, along with engaging support from other functional leads.

**Primary duties & responsibilities**:

- As a member of the site leadership team, proactively lead the team/workgroup by setting and maintaining work standards and behaviours, holding team members to account
- In Iine with delegated authority coordinate, direct and deploy resources (labour, equipment) to ensure operational and customer requirements are met
- Effectively manage labour costs (eg. hours of work and approval of time for team members), ensuring that labour is managed within budget requirements and productivity is optimised
- Provide first-level engagement with team members on performance, conduct and productivity issues, absenteeism, leave requirements and associated matters
- Ensure customer satisfaction is achieved through complete and accurate documentation, professional handling of freight, achieving delivery times and meeting or exceeding service standards.
- Always ensure that the activities of the branch are both proactive and responsible to the needs of customers both internally and externally to enable the on-going success and growth of the unit.
- Liaise and co-operate closely with local and divisional sales personnel to ensure customer and business expectations are always achieved.
- Ensure staffing levels are within budget, referring to Branch Manager for approval to employ extra and/or additional labour.
- Ensure all relevant policies, and legislative requirements are either posted or made available to appropriate staff. These requirements must be understood and complied with to protect the Company's interests,
- Responsible for the recruitment and selection of employees and induction in line with divisional policies and procedures.
- Responsible for performance management of direct reports through annual performance appraisals, skills/performance gap identification, career development and training plan proposals.

**Diversity and Inclusion**

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It's never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.