Guest Service Agent

4 days ago

Brisbane, Queensland, Australia Sofitel Brisbane Central Full time

Company Description

The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel's 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane's best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

**Job Description**:
First impressions are everything As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests arriving and departing the hotel, liaising with guests and ensuring an exceptional level of luxury experience for our guests at all times

What you will be doing:

- Engage with our guests on check in, check out and during their stay through reception and concierge duties
- Handle guest concerns efficiently to guarantee memorable moments for our guests
- Assist in providing recommendations and information about Brisbane and its surrounds to our guests
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience
- Provide exceptional service and product knowledge to proactively upsell hotel products and services.

**Qualifications**:

- An enthusiastic approach, excellent attention to detail and superior customer service skills
- Strong communication skills, both verbally and written
- Friendly personality paired with professionalism and a high standard of personal presentation
- Open Manual Driver's license
- Ability to work varied shifts from early mornings to late evenings, including weekends.

Additional Information

Your team and working environment:
The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel's 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane's best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

Benefits and perks

Sofitel Brisbane Central provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

- The opportunity to Work Your Way and build a career with the largest hotel group in the Pacific
- Laundered uniforms
- Secure parking in the centre of Brisbane for $10 per day
- Direct access to Central train station
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels.

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