Claims Operations Manager

1 week ago

Melbourne, Victoria, Australia Mcmillan Shakespeare Full time

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand.

Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services - from salary packaging and fleet management to disability support - aim to enhance your financial wellbeing and empower your aspirations.

In your Claims Operations Manager role, you will be responsible for managing the operational flow of claims processing within Plan and Support Services (PSS.)

You will lead and develop a team of approx. 80 staff with 6 direct reports in 3 locations.

Your role will focus on ensuring efficiency, accuracy, and timeliness in processing claims for participants/customers with a National Disability Insurance Scheme. You will provide strategic direction, implement process improvements, and manage workforce resources effectively while fostering engagement with both internal and external stakeholders.

You will develop and implement key initiatives aligned with the PSS Strategic Plan to deliver a market-leading service and provide a positive experience for our customers and business partners.

The Role:

- Operations & Compliance: Oversee claims processing, ensuring efficiency and adherence to regulations.
- Team Leadership: Manage, support, and develop teams to enhance productivity and service quality.
- Stakeholder Collaboration: Work closely with internal teams and senior leadership to align strategies.
- Customer Service & Risk Management: Resolve complaints, handle complex claims, and mitigate risks.
- Strategic Planning & Improvement: Drive performance enhancements and develop scalable business plans.
- Culture & Workforce Development: Foster a positive workplace, recruit, train, and mentor future leaders.

You will bring:

- At least 5 years' experience managing a claims processing function
- Skilled leadership experience with a track record of motivating teams to achieve goals, deliver excellent service, and exceed customer expectations.
- Strong knowledge of NDIS and the disability sector, including trends and commercial developments will be advantageous but is not essential
- Industry expertise with the ability to engage customers at all levels and translate their needs into effective solutions
- Sound planning, organising and time management capabilities with a strong sense of urgency.
- The ability to prioritise multiple, conflicting priorities and work to tight deadlines.

What we can offer you:
- Novated leasing benefits and discounts- 12 weeks paid parental leave and access to our Parents Portal- Comprehensive learning and development opportunities to support your career growth- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund- Exempt Employee Share Plan

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

  • Claims Processor

    2 weeks ago

    Melbourne, Victoria, Australia DXC providing claims management services Full time $40,000 - $80,000 per year

    About the RoleWorking as part of a collaborative team to register certificates and to process payments of accounts and weekly payments received on behalf of employers, injured workers, providers and the Victorian WorkCover Authority in relation to  injured worker's compensation claims.Managing weekly payment of entitlementsData entry for individual claims...

  • Claims Operations Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeClaims Full time $93,961 - $116,199

    Claims Operations SpecialistDrive a seamless and empathetic claims process, focusing on death claims with care and compassion.About the RoleManage end-to-end claims processes, maintaining strong relationships with stakeholders and driving continuous improvement in service excellence.Contribute to efficiency and effectiveness of our claims operations, helping...

  • Claims Processor

    6 days ago

    Melbourne, Victoria, Australia DXC providing claims management services Full time $104,000 - $130,878 per year

    About the RoleWorking as part of a collaborative team to register certificates and to process payments of accounts and weekly payments received on behalf of employers, injured workers, providers and the Victorian WorkCover Authority in relation to  injured worker's compensation claims.Managing weekly payment of entitlementsData entry for individual claims...

  • Claims Operations Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeAccountant Full time $90,000 - $120,000

    We are seeking a skilled Claims Operations Specialist to join our team.This role is responsible for the accurate and timely processing of insurance claims payments and receivables.The successful candidate will play a vital role in ensuring seamless financial operations, collaborating with internal teams and external partners.Key responsibilities...

  • Business Operations Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCommercial Full time $90,000 - $100,000

    Job OpportunityThe Commercial Assessing Coordinator plays a critical role in managing assessing and towing workflows from lodgement through to repair, providing claims and administrative support while delivering exceptional customer service.This 12-month secondment is an excellent chance to develop your skills and gain exposure across key operational...

  • Claims Manager

    1 week ago

    Melbourne, Victoria, Australia Snowyhydro Full time

    Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to about...

  • Claims Manager

    1 week ago

    Melbourne, Victoria, Australia Australian Retirement Trust Full time

    Join Australian Retirement Trust as a Claims Manager - Death Benefit Claims in Melbourne, and make a lasting impact in a permanent, full-time role supporting members through life's most critical moments.**Why join us?**- You'll get 14% super as standard, to help your future come alive.- Unleash your potential and build a career to be proud of through...

  • Case Manager

    4 days ago

    Melbourne, Victoria, Australia Total Claims Solutions Full time

    **Working at Total Claims Solutions is more than just having a job.**:If you share a passion for delivering effective case management solutions to a diverse client base, we're interested in hearing _from_ you.**Why join us?**:We know that in order to effectively shape and evolve our culture we need the right people behind us.We are committed to our clients'...

  • Head Of Claims Operations

    1 week ago

    Melbourne, Victoria, Australia Avant Mutual Group Full time

    Friday, 23 May 2025Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and...

  • Claims Management Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $120,000

    Job TitleThe role of Claims Operations Specialist is a critical position within our organization, responsible for providing oversight and supervision to the Liability Claims Administration Team.This team is tasked with providing claims and administrative support functions to the Liability Claims team. Key responsibilities include training on the lodgement of...