Claims Operations Manager
1 week ago
Drive a seamless and empathetic claims process, focusing on death claims with care and compassion.
About the Role- Manage end-to-end claims processes, maintaining strong relationships with stakeholders and driving continuous improvement in service excellence.
- Contribute to efficiency and effectiveness of our claims operations, helping to reduce complaints and enhance overall performance.
About You
- You bring significant experience in claims administration and case management, handling Total and Permanent Disablement (TPD), Income Protection (IP), and Permanent Incapacity claims.
- Your proactive approach ensures strong relationships are built and maintained with stakeholders, fostering an environment of trust and collaboration.
- Exceptional communication skills articulate complex information clearly and concisely, fostering understanding and trust with claimants.
- Committed to personal and professional development, you actively seek opportunities to enhance your skills and knowledge, staying abreast of industry trends and best practices.
About Us
- We provide excellent service to around 2 million members, constantly seeking ways to deliver better value while helping them get the most out of their super.
- We aim to help our members achieve greater security for their future and ensure they retire with dignity.
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