Business Operations Manager

1 week ago

Melbourne, Victoria, Australia beBeeCommercial Full time $90,000 - $100,000
Job Opportunity

The Commercial Assessing Coordinator plays a critical role in managing assessing and towing workflows from lodgement through to repair, providing claims and administrative support while delivering exceptional customer service.

This 12-month secondment is an excellent chance to develop your skills and gain exposure across key operational areas.

  • Assessing & Towing Coordination: Support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise. Coordinate and oversee towing operations, negotiating and managing towing and storage costs.
  • Claims Cost Management: Ensure accurate reserving and use of cost-effective fulfillment methods and suppliers. Negotiate settlements and identify suspected fraudulent claims, potential recoveries, and salvage opportunities.
  • Customer Service & Relationship Management: Manage inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims. Keep customers, intermediaries, and stakeholders informed of claim progress. Prepare correspondence, manage issues and complaints, and maintain a proactive customer-focused approach.
  • Claims Management: Gather and interpret information for claims and make appropriate decisions. Create and manage action plans for claim fulfillment. Select service providers and manage service delivery, recording accurate claim information in the system.

About the Role

This is a challenging yet rewarding position that requires strong organizational skills, attention to detail, and effective communication abilities.


What We Offer

We offer a supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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