Claims Management Lead
1 week ago
The role of Claims Operations Specialist is a critical position within our organization, responsible for providing oversight and supervision to the Liability Claims Administration Team.
This team is tasked with providing claims and administrative support functions to the Liability Claims team. Key responsibilities include training on the lodgement of claims, dealing with complex liability claims, supervising the day-to-day functioning of the team, and monitoring performance in line with KPIs.
- Provide training on the lodgement of claims together with ongoing skill uplift and performance monitoring
- Deal with the lodgement of complex liability claims based on different products & policies
- Supervise the day-to-day functioning of the team
- Monitor performance in line with KPIs
- Quality listening is essential, as this may be a customer's first contact with us
- Report to business where necessary
- Manage continual improvement and upskilling
- Oversee the triaging of new claims according to our segmentation/broker model
- Liaise with Consultants on new claim issues
- Provide closer oversight of all functions and processes of the Admin team, including streamlining to provide a high level of service to our customers and to the Liability Claims team
- Work towards the success of the repatriation of these admin functions from external providers to our Casualty Claims Operations
- Assist with administrative tasks as necessary
- Manage any updates/changes/additions to key areas
- Liaise with the Manager, Casualty Claims Operations as necessary
- Proven customer service experience.
- Previous experience in liability claims.
- Demonstrate sound computer skills - Excel, SharePoint
- Great communication skills.
- Ability to build rapport and establish relationships.
- Task-oriented and able to manage high volumes of tasks in a day.
- Solid data entry and comfortable using claims systems
- Strong ability in managing a team - includes prioritizing team tasks
We are a leader in the insurance industry, motivated by a unique culture that celebrates honesty, creativity, empathy, equity, and collaboration. We call it the IAG way, and it sets the tone for positive actions and outcomes.
As the largest general insurance group in Australia and New Zealand, we own some trusted brands and are committed to making your world a safer place.
-
Claims Processor
1 week ago
Melbourne, Victoria, Australia DXC providing claims management services Full time $40,000 - $80,000 per yearAbout the RoleWorking as part of a collaborative team to register certificates and to process payments of accounts and weekly payments received on behalf of employers, injured workers, providers and the Victorian WorkCover Authority in relation to injured worker's compensation claims.Managing weekly payment of entitlementsData entry for individual claims...
-
Claims Processor
4 days ago
Melbourne, Victoria, Australia DXC providing claims management services Full time $104,000 - $130,878 per yearAbout the RoleWorking as part of a collaborative team to register certificates and to process payments of accounts and weekly payments received on behalf of employers, injured workers, providers and the Victorian WorkCover Authority in relation to injured worker's compensation claims.Managing weekly payment of entitlementsData entry for individual claims...
-
Claims Management Lead
1 week ago
Melbourne, Victoria, Australia beBeeManagement Full timeJob DescriptionWe are seeking a highly skilled Claims Management Lead to join our team in Melbourne. As part of this role, you will be responsible for leading and supervising a team of Case Managers who manage workers compensation claims.The ideal candidate will have experience in a team leadership role within the Victorian Workers Compensation scheme and...
-
Team Lead
1 week ago
Melbourne, Victoria, Australia beBeeClaims Full time $120,000 - $150,000Claims Leadership RoleWe are seeking a motivated and experienced professional to manage a dynamic team of claims management and support personnel. In this role, you will be instrumental in achieving our processing, quality, return to work, and customer service objectives.The successful candidate will lead and mentor a team of claims professionals to ensure...
-
Leading Warranty Claims Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeManager Full time $100,000 - $140,000About the RoleThis is a critical position within our organization, overseeing warranty claims nationwide. The successful candidate will be responsible for leading and guiding a team of professionals to ensure efficient handling of claims across all regions. Leadership & Oversight:Strategic Leadership: Provide direction to the National Warranty Team.Claim...
-
Claims Assessor
7 days ago
Melbourne, Victoria, Australia Advanced Personnel Management Full timeYou are applying for the position ofClaims Assessorfor companyTokio Marine.Please fill in your details below to submit an application for this position.This position is located in: Head OfficeClose date:Monday 14 July 2025Department:BCC / TMMAEmployment Type:Full-timeTheClaimsAssessoris responsible for managing and processing trade credit insuranceclaims in...
-
Claims Assessor
1 week ago
Melbourne, Victoria, Australia Advanced Personnel Management Full timeYou are applying for the position ofClaims Assessorfor companyTokio Marine.Please fill in your details below to submit an application for this position.This position is located in: Head OfficeClose date: Monday 14 July 2025Department:BCC / TMMAEmployment Type:Full-timeThe ClaimsAssessor is responsible for managing and processing trade credit insuranceclaims...
-
Claims Manager
1 week ago
Melbourne, Victoria, Australia beBeeClaims Full time $180,000 - $220,000Claims Manager RoleWe are seeking a skilled Claims Manager to oversee the process of handling and resolving claims for various types of cases, ensuring exceptional service to beneficiaries and claimants. This role involves managing and processing claims, addressing inquiries, and supporting individuals throughout the process.This position requires strong...
-
Claims Manager
1 week ago
Melbourne, Victoria, Australia Avant Full timeAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs....
-
Claims Manager
7 days ago
Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $115,000About the Role:Our organization is seeking a seasoned and skilled Team Manager to oversee claims processing, ensuring accuracy and compliance with established guidelines and timelines.Key Responsibilities:Lead and guide a team of claims analysts.Monitor and improve claims workflow efficiency, adhering to regulatory requirements.Analyze team performance...
