Desktop Support Technician

16 hours ago

Melbourne, Victoria, Australia Robert Half Full time

Advance your career and become exposed to some of the latest technologies with one of the nation's leading health & community service providers.

**The Company**

Our client is a highly respected company and a leader in the health & community service provider industry. They are looking for your brilliant skill as a Desktop Support Technician. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.

***

**The Role**
- Ensure customers (both internal and external) are provided with a timely and professional service.
- Continuous improvement of service and skills
- Respond to and co-ordinate the resolution of users' ICT problems
- Provide service desk support in a network environment
- Provide desktop support in a network environment
- Provide level 1 systems support and user support
- Work collaboratively with 2nd level, system administrators and ensure service continuity
- Provide training to new starters
- Assist users in the development of their software skills in a network environment
- Maintain and update documentation

**Your Skills & Experience**
- 1+ years' experience in a similar role in an enterprise environment.
- Knowledge of Office 365 Administration tools.
- Effective escalation management.
- Ability to effectively identify and resolve complex issues.
- Good verbal and written communication skills.
- Understanding of networking principles.
- Experience working with SOE.
- Experience with Sharepoint.
- Mandatory experience troubleshooting Office 365.
- Experience with Active Directory, DNS/DHCP and desktop support.
- Experience and knowledge of working within the ITIL framework

**About you**

You are extremely organised, a self-starter who can prioritise tasks in a fast-paced workplace, and you have exceptional problem solving abilities. You have achieved impressive experience to date and now you are ready to advance your career.

**What's on offer?**
- A dynamic environment with a company that promotes personal and professional development.
- A rare opportunity to make a valued contribution each and every day.
- A creative, highly energised workplace.
- The support of a fun and friendly team.
- A company which fosters a culture of success and promotes work-life balance.

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.

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