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Application System Expert

2 weeks ago

Sydney, New South Wales, Australia Bebeeanalytical Full time

Job Overview
The NSW Health Applications Specialist role plays a pivotal part in overseeing the daily operations of the eApproval system. This encompasses ensuring the system runs efficiently and effectively, along with providing overarching service management which includes incident management, service request management, problem management, change management, and configuration management.
This position is ideal for an experienced professional who can contribute to the enhancement of health and wellness while developing their career within the largest health organisation in Australia. As the program expands to a statewide rollout, this presents an exciting opportunity to join the team.
Key Responsibilities
Manage the escalation of complex eApproval system issues, including second-level support, system configuration, and coordinating with vendors and eHealth NSW for resolution.
Design and optimize approval workflows, templates, and user access while gathering business requirements and liaising with stakeholders.
Ensure business continuity through release coordination, system updates, and advising vendors on rollback procedures when necessary.
Create and maintain comprehensive documentation including system configurations, user guides, business processes, and training materials.
Manage ITSM operations including incidents, service requests, and change management.
Monitor system performance and usage to identify trends, capacity issues, and opportunities for optimization.
Deliver user training and support adoption of new features and workflows across the organization.
Required Skills and Qualifications
Extensive experience in managing and supporting corporate information systems; ability to elicit, understand, and translate business requirements into ICT solutions within a large and complex service industry organization.
Experience in ICT support and customer service role to troubleshoot issues and perform root-cause analysis.
Demonstrated high level analytical skills including the ability to analyze and interpret complex information from numerous sources, prepare and present analysis and reports, deal with challenges creatively, and achieve business-focused solutions for an integrated environment.
Experience with JIRA Service Management and ServiceNow is advantageous but not essential.