Technical Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeApplication Full time $110,000 - $140,000

Job Description

The Technical Support Specialist - Application Expert provides high-level technical support for complex applications. This role requires a seasoned professional with in-depth knowledge of application systems and technologies.

Key Responsibilities:

  • Provide technical assistance to users of complex applications, ensuring prompt resolution of issues and optimal system performance.
  • Maintain and improve application systems, focusing on stability, quality, and functionality.
  • Develop and maintain technical documentation to support application maintenance and troubleshooting.
  • Identify opportunities to enhance application functionality and efficiency.
  • Evaluate and mitigate risks associated with application use and maintenance.
  • Collaborate with development and production support teams to prioritize bug fixes and implement improvements.
  • Participate in application releases, from development to deployment.
  • Analyze post-implementation results to ensure successful system design and functionality.
  • Communicate technical information effectively to stakeholders and provide advisory services as needed.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Advanced knowledge of application systems and technologies.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and lead projects.
  • Experience with issue tracking and reporting tools.
  • Knowledge of problem management tools.
  • Good all-round technical skills.

Benefits

This role offers:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • Competitive compensation and benefits package.
  • Opportunities for career growth and advancement.

Others

Please note that this is a full-time position requiring a Bachelor's degree or equivalent experience.

Most Relevant Skills

Please see the required skills and qualifications listed above.

Citi is an Equal Opportunity Employer

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