Operations Officer

2 weeks ago

Melbourne, Victoria, Australia The Mind Room Full time

**Be the Friendly Face on Front Desk - Join The Mind Room**:
**At The Mind Room, we believe in the power of psychology to transform lives. Our team provides therapy, coaching, and organisational services to individuals and values-driven businesses. We're looking for a friendly, organised, and detail-focused Operations Officer - Front of House to help create a welcoming and efficient experience for our clients and clinicians.**:
**Location**: Collingwood, Victoria
**Employment Type**: Full-time (5 days per week Mon-Sat rotating)
**Salary**:$27.17 - $29.60/hour plus super based on experience with additional support for professional development; Level 4-6 'Support Services Employee' under the Health Professionals and Support Services Award [MA000027]

**About Us**:
The Mind Room, located in Collingwood, is Victoria's leading psychology and well-being practice. Since 2012, we've delivered therapy, coaching, Employee Assistance Programs (EAP), training, and consultancy services. We aim to positively impact one million client engagement hours by 2035, working with values-driven businesses across the health, sports, creative, and for-purpose sectors.

**Why Join Us?**:

- Work with a purpose-driven team in a supportive and dynamic environment
- Enjoy a collaborative and inclusive workplace
- Opportunities for career progression in operations and client services
- Full-time role with occasional Saturday shifts and rotating early/late shifts for work-life balance

**The**Role**:
As an **Operations Officer** - Front of House, you will be the friendly face that welcomes clients, manages appointments, and ensures smooth clinic operations. You'll work closely with our clinicians and operations team to maintain a high standard of client service and administrative support.

**Key Responsibilities**:

- **Front Desk & Client Support** - Greet clients, manage inquiries, and ensure a welcoming experience.
- **Appointment Management** - Schedule, reschedule, and coordinate bookings efficiently.
- **Administration** - Process payments, manage client records, and handle daily clinic tasks.
- **Clinician Support** - Assist with diary management and communication.
- **Venue & Operations** - Maintain a tidy and organised front-of-house space.

**What we're looking for**:

- 4+ years of experience in customer service, reception, or administrative roles
- 2+ years of experience in Private Practice in the mental health and wellbeing industry or similar allied health setting including experience with Medicare billing and health industry admin
- Strong communication and organisational skills
- Proficiency in practice management software (Halaxy experience is a bonus)
- Ability to multitask and work in a fast-paced environment
- Availability for occasional Saturday shifts and rotating early/late shifts
- A team player who aligns with The Mind Room's values**:Joy, Integrity, Connection, Curiosity & Action**

Bonus Points For:

- Familiarity with venue coordination and operations management
- Accounts receivable experience

Recruitment Process Notes:

- Applications will be reviewed as received and we reserve the right to close the selection process at any time with a final deadline of 16-Mar-25.
- Applicants must have current rights to work in Australia.

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