Service Delivery Analyst

Overview
Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.
Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.
We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.
We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.
Council's vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.
Our Vision: A globally connected community driven by lifestyle and nature.
Our Purpose: Grow Townsville
Our Values: Safety, Excellence, Respect, Value, Enjoyment
Responsibilities
The Parks and Open Space team is committed to maintaining high quality parks and open spaces within our city for residents and visitors to enjoy. Our team is part of the largest team in Council, maintaining around 300 parks and sporting grounds, natural areas, gardens, turf, trees, streetscapes, road medians, irrigation, playgrounds and other park infrastructure. We are responsible for maintaining four botanical gardens as well as high profile parklands including the Strand and the Riverway precinct.
Provide detailed analysis of maintenance operations in relation to service delivery by considering cost, risk, fleet and machinery required and then utilising this data for informed decision making.
Utilise the Technology One suite of systems to gather information to inform decision making.
Analyse and action outputs from quality auditing systems.
Play a key role in development of service level agreements within the team.
Lead design and systems thinking, identify strategic issues and opportunities across the Parks and Open Spaces team, highlighting where potential interventions could result in service delivery improvements and increased productivity.
Qualifications
Our ideal candidate will have :
Essential: Tertiary qualifications in Business (or similar) or a relevant park and open space related field.
Current C class drivers' license.
Construction Industry White Card (30215 QLD).
Advanced knowledge of parks and open space management.
Substantial experience in an analyst or related role.
Highly demonstrated experience in performing maintenance performance analysis by considering the cost, risk, fleet and machinery, and utilisation information.
Ability to research and assess new concepts or interventions and develop performance measures to effectively monitor and evaluate productivity enhancements post implementation.
Experience in the implementation of interventions and continuous improvement programs within an organisation.
Knowledge of relevant acts, legislation, Australian Standards, Council bylaws and Codes of Practice within a public sector context.
Demonstrated understanding of park and open space environmental practices, including the challenges faced within this field (highly regarded).
How to Apply
Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.
For further information review the Position Description.
Closing Date: 11.45pm, Thursday 11 September 2025
Benefits
17.5% annual leave loading
Up to 5 weeks annual leave
Up to 3 weeks Personal / Carers Leave
14 weeks paid Parental Leave
Domestic and Family Violence Leave
Natural Disaster Leave
13.5% Superannuation employer contribution for contributing members
Salary Sacrifice opportunities
Learning and Development opportunities
Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
Employee Loyalty Program offering discounts at selected local businesses
Employee Assistance Program
The Council contribution to employees\' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply
All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a zero tolerance policy to drugs and alcohol in the workplace.
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact or phone for a confidential discussion.
Attachments
Service Delivery Analyst_PD.pdf
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