Member, Health Complaints Commissioner Advisory

1 week ago

Melbourne, Victoria, Australia Shk Asia Pacific Full time

**Advise the Commissioner**
- ** Support safe and ethical healthcare**
- ** Influence system improvement**

**About the organisation**
The Health Complaints Commissioner Advisory Council (the Council) is established by legislation to provide advice to the Health Complaints Commissioner. Council does this by liaising with health
services providers and consumers towards advice on the development of practice protocol, and by the request, regarding any function or power of the Commissioner.

**About the role**
The Council, led by the Council President, provides sound advice on general health service provision and administration, health consumer rights and experiences, including for disadvantaged cohorts, and optimising the safety and responsiveness of health services in Victoria. The Council meets intermittently throughout the year to achieve their objectives, sharing information and providing diverse perspectives on issues relevant to the Commissioner.

**About you**
With interest and knowledge of the health system and best practice in complaints management or resolution, you either have experience gained in public health service administration, general health service provider that is a small to medium business, you offer a perspective from being as an Aboriginal or Torres Strait Islander, and/or being culturally diverse, gender diverse, older person, all ability or a carer, or draw from experience in academic research. Members will have board, committee or formal working group experience that demonstrates they share their specialist knowledge, work well and proactively with others, and exhibit the values and behaviours expected in the Victorian Public Sector. You value making a contribution to the work of the Commission and the health system in Victoria.

  • Assistant Commissioner, Corporate, Legal And

    1 week ago

    Melbourne, Victoria, Australia Department Of Health Full time

    **About the role**:The Assistant Commissioner, Corporate, Legal and Regulation reports directly to the Health Complaints Commissioner (HCC). The role provides expert legal advice and leads the HCC's policy and regulatory functions as a key member of the executive team. Core responsibilities include strategic expert legal advice to the Commissioner and...

  • Assistant Commissioner, Operations

    1 week ago

    Melbourne, Victoria, Australia Department Of Health Full time

    **About the role**:The Assistant Commissioner, Operations leads the business unit delivering complaint management, resolutions and investigations functions of the HCC, and ensuring alignment with organisational strategy and values. Key accountabilities include leading strategic improvement and innovation for service excellence, meeting demand and needs of...

  • Sessional Commissioner

    6 hours ago

    Melbourne, Victoria, Australia Derwent Search Pty Ltd Full time $120,000 - $180,000 per year

    Sessional CommissionerSet high parliamentary standardsDrive investigations and recommend sanctionsIn its first year of operations, Victoria's Independent Parliamentary Workplace Standards and Integrity Commission has provided parliamentarians, their staff and the public with an avenue to take and resolve grievances about any current or former member of the...

  • Director of Health Complaints Resolution

    1 week ago

    Melbourne, Victoria, Australia beBeeStrategic Full time $134,039 - $197,619

    **Job Overview**The Assistant Commissioner, Operations is responsible for leading the complaint management, resolutions and investigations functions of a government department. The role requires strategic leadership, operational excellence, and expert communication skills to influence stakeholders at all levels.Key responsibilities include:Leading strategic...

  • Complaints Officer Role

    1 week ago

    Melbourne, Victoria, Australia beBeecomplaints Full time $85,000 - $125,000

    Job OverviewWe are seeking a dedicated Complaints Resolution Specialist to join our team in Melbourne.The Australian Energy Infrastructure Commissioner is committed to promoting best practices for industry and government in the planning and operation of wind farms, solar farms, energy storage facilities, new major transmission and offshore energy projects....

  • Commissioner, Independent Broad-Based

    6 days ago

    Melbourne, Victoria, Australia Department Of Justice And Community Safety Full time

    Oversee the strategic leadership of Independent Broad-based Anti-corruption Commission (IBAC)- Responsible for the exercise and performance of duties, functions and powers of IBAC under the Independent Broad-based Anti-corruption Commission Act 2011 for up to five years.About usThe Independent Broad-based Anti-corruption Commission (IBAC) is an independent...

  • Senior Policy Advisor to the Commissioner

    1 week ago

    Melbourne, Victoria, Australia beBeeStrategic Full time $138,631 - $185,518

    Job Description:The position of Strategic Advisor to the Commissioner is a key role within Corrections Victoria, providing high-level support and strategic advice to the Commissioner.As a member of this team, you will be responsible for analysing complex information, identifying key issues, and developing clear recommendations for the Commissioner.The ideal...

  • Disability Complaint Investigator

    1 week ago

    Melbourne, Victoria, Australia beBeeCompliance Full time $80,000 - $105,000

    Investigator RoleThe Investigator plays a crucial role in the Department of Families, Fairness and Housing. Reporting to the Senior Investigation Officer, this position involves investigating complaints and notifications about Victorian disability workers in accordance with the Disability Service Safeguards Act 2018 (Vic). This includes gathering...

  • Intake And Enquiries Officer, Intake And Early

    1 week ago

    Melbourne, Victoria, Australia Department Of Health Full time

    **About the role**:- Intake and Enquiries Officers are the first point of contact for enquiries and complaints made to the Health Complaints Commissioner (HCC) about Victorian health service providers.- Intake and Enquiries Officer deal with telephone, in-person and written enquiries and complaints and provide referral advice and information about the role...

  • Assistant Commissioner, Custodial Operations

    1 week ago

    Melbourne, Victoria, Australia Department Of Justice And Community Safety Full time

    Key leadership roles with strategic and operational oversight.- Manage a portfolio of custodial facilities across the State.- Bring a track record of achievement in custodial operations or similar complex operational program areasThe Department of Justice and Community Safety (the department) is seeking two Assistant Commissioners to lead the line management...