Complaints Officer Role

1 week ago

Melbourne, Victoria, Australia beBeecomplaints Full time $85,000 - $125,000
Job Overview

We are seeking a dedicated Complaints Resolution Specialist to join our team in Melbourne.

The Australian Energy Infrastructure Commissioner is committed to promoting best practices for industry and government in the planning and operation of wind farms, solar farms, energy storage facilities, new major transmission and offshore energy projects. The Commissioner also handles complaints and enquiries from community residents about these projects.

This role offers a unique opportunity to work directly with communities, industry, and government agencies during an important time in Australia's energy transition.

As part of a small and dynamic team, you will be responsible for ensuring improved outcomes for regional communities and the energy industry.

Key Responsibilities:

  • Support the Commissioner to handle cases from initiation through to closure/resolution and liaise with external stakeholders.
  • Prioritize multiple demands and manage workload accordingly.
  • B build and sustain positive working relationships with internal and external stakeholders.
  • Contribute to policy development, guidance, protocols, and procedures for complaint handling in relation to wind farms, large-scale solar farms, energy storage facilities, and new major transmission and offshore energy projects.
  • Provide advice on complaint handling and contribute to views on best practice and policy to address systemic issues relevant to the Terms of Reference.

Required Skills and Qualifications:

  • Excellent verbal, interpersonal, and written communication skills.
  • Flexibility, reliability, and ability to communicate well in a small team environment.
  • Highly motivated, organized, excellent time management skills, and strong attention to detail.
  • Ability to manage multiple demands and prioritize workload accordingly.
  • Professional and reliable.

Desirable Qualifications:

  • Proficiency in using a Complaints Management System, MS Excel, and MS Word.
  • Tertiary qualification in a relevant discipline or commensurate qualifications and experience.

What We Offer:

  • A supportive team environment.
  • Opportunities for professional growth and development.
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