Director of Health Complaints Resolution

3 hours ago

Melbourne, Victoria, Australia beBeeStrategic Full time $134,039 - $197,619

**Job Overview**

The Assistant Commissioner, Operations is responsible for leading the complaint management, resolutions and investigations functions of a government department. The role requires strategic leadership, operational excellence, and expert communication skills to influence stakeholders at all levels.

Key responsibilities include:

  • Leading strategic improvement and innovation to deliver service excellence;
  • Meeting demand and needs of service users (complainants and service providers);
  • Maintaining connection with service users and internal and external stakeholders; and
  • Oversight of day-to-day activities of the resolutions and investigations teams.

Qualifications and Experience

Applicants should possess:

  • An appropriate tertiary qualification;
  • Postgraduate qualification, credentials or training relevant to executive leadership in the public sector;
  • Executive leadership experience;
  • Knowledge and understanding specific to complaint management and resolutions, and investigation and compliance in health settings.

What We Offer

Successful candidates can expect:

  • A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector;
  • A strong commitment to work-life balance, including a diverse array of flexible working arrangements;
  • Meaningful work contributing towards enabling Victorians to be the healthiest people in the world.

Preferred applicants may be required to complete a police check and other pre-employment checks.

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