Guest Services Team Leader Reservations

3 days ago

Gold Coast, Queensland, Australia Currumbin Wildlife Sanctuary Full time

**About National Trust Queensland & the Currumbin Wildlife Sanctuary**
Voted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary, we have an opportunity for a driven and passionate Casual **Guest Services Team Leader** to join the team and deliver stand-out leadership skills and exceptional service to our guests.

**About the Role**

**About You**

You will ideally have experience in a similar role and can work productively and cooperatively within a team and can follow direction without supervision and demonstrate initiative to complete tasks. You must have an energetic and driven approach to the role and be able to demonstrate a strong knowledge of inbound markets especially Chinese, Japanese, Korean and Indian markets.

Other key skills and attributes we are looking for include:

- You will require at least 3 years' experience working in a guest services role (within a similar field or industry preferred but not essential)
- Another language (Mandarin or Japanese preferred but not essential)
- Strong level of organisational and time management skills essential
- Effective verbal and electronic communication skills are essential as well as the confidence and ability to deliver the best outcomes
- A professional standard of personal presentation is essential
- High level computer ability with Microsoft Office suite and POS/Reservations systems
- Must be comfortable working in an environment that includes mammals, birds and reptiles & be willing to work outdoors in all weather conditions

**What we can offer**
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State - we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Benchmarked Salary
- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Currumbin Wildlife Sanctuary Family & Friends Passes
- Access to 470+ fitness facilities through Fitness Passport for you and your family

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