Reservations Expert

14 hours ago

Gold Coast, Queensland, Australia beBeeService Full time $40,000 - $60,000

Transforming Experiences with Exceptional Service

Job Overview

The Reservation Agent is the first point of contact for guests looking to dine with us, setting the tone for exceptional experiences.

This role involves delivering a seamless reservation experience across our restaurant, bar, and event spaces, reflecting sophisticated service and warm hospitality.

  • Manage all reservation requests via phone, email, and online platforms using booking systems efficiently.
  • Build strong guest relationships, noting preferences, dietary needs, and special occasions.
  • Optimise table allocation and guest flow across venues through proactive reservation management.
  • Send timely confirmations, follow-ups, and pre-arrival communications.
  • Stay informed on venue offerings, menus, hours, promotions, and seasonal events.
  • Address and resolve guest complaints promptly, escalating when necessary.
  • Maintain expert knowledge of reservation systems and ensure accurate guest records.
  • Manage waitlists and cancellations, offering alternatives to enhance guest satisfaction and revenue.
  • Assist with training new team members on reservation procedures.

Ensure compliance with security protocols and maintain high standards of customer service at all times.

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