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Guest Service Professional

3 weeks ago


Gold Coast, Queensland, Australia beBeeGuest Full time $26,700 - $42,005

Unlock a world of opportunities as a Guest Service Professional.

About the Role:
  • Key Responsibilities:
  • Welcome and Engage: Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Effective Communication: Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Reservation Excellence: Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Premium Support: Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

You will be an integral part of our team, working closely with colleagues to deliver exceptional guest experiences. This is a chance to showcase your passion for providing excellent customer service and make a lasting impression on our guests.