Reservation Agent
10 hours ago
We are Looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team.
The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.Key Responsibilities:FIT Bookings: Support FIT reservations by processing individual bookings.
Providing excellent customer service and assisting guests with booking queries.
This includes phone and email inquiries.Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations.
Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.Inbound Reservations: Assist with rooming list, creating new group bookings.
Replying Travel agents' enquiry regarding inbound groups.Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.Collaboration: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly.
Maintain clear communication to ensure accurate reservation details and guest requests are conveyed.
.Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed.
Mostly during high-demand periods.Qualifications:Prior experience in a reservations role.
(Hotel Industry would be highly desirable).
Excellent communication and interpersonal skills, with a strong customer-focused attitude.Strong organizational skills and the ability to multitask in a fast-paced environment.Ability to work independently and as part of a team.Proficiency with reservation systems and software (experience with Opera is a plus).
A proactive and flexible approach to work, with a willingness to take on a variety of tasks.Attention to detail and problem-solving skills.Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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