Customer Service Reservation Specialist

1 day ago

Gold Coast, Queensland, Australia beBeeReservation Full time
Job Title: Customer Service Reservation Specialist

We are seeking a highly motivated and organized Customer Service Reservation Specialist to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset in ensuring smooth and efficient operations.

Key Responsibilities:

  • FIT Bookings: Support FIT reservations by processing individual bookings, providing excellent customer service, and assisting guests with booking inquiries via phone and email.
  • Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations, coordinating with various departments to meet group-specific requirements.
  • Inbound Reservations: Assist with rooming lists, create new group bookings, and reply to travel agents' inquiries regarding inbound groups.
  • Customer Service Excellence: Provide high-level service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
  • Collaboration: Work closely with other departments (Front Desk & C&E) to ensure seamless handling of group and FIT reservations, maintaining clear communication to convey accurate reservation details and guest requests.
  • Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
  • Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support during high-demand periods.

Qualifications:

  • Prior experience in a reservations role, preferably in the hotel industry.
  • Excellent communication and interpersonal skills, with a strong customer-focused attitude.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Proficiency with reservation systems and software, such as Opera.
  • A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
  • Attention to detail and problem-solving skills.

Benefits: As a valued member of our team, you will have opportunities for growth, development, and recognition. You will be part of a dynamic and supportive work environment that fosters collaboration, creativity, and innovation.

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