Aps3 Participant Support Officer

2 weeks ago

Ballarat, Victoria, Australia Hays Full time

MULTIPLE FED GOV POSITIONS IN ARARAT

**Your new company**

Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong.

Our Federal Government Client is seeking multiple APS3 Participant Support Officers for their Ararat office to join their evolving team in a temporary 4-month assignment with the potential to extend.

**Your new role**

As the APS3 Participant Support Officer, you will manage and resolve participant matters in a public contact role, communicating and providing straight forward advice to a range of internal and external stakeholders. Responsibilities will include:

- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Business systems.

**What you'll need to succeed**

To succeed as the APS3 Participant Support Officer, you will need:

- Experience in the disability sector desired
- IT proficiency; MS Office (Excel, Word, Outlook, MS Teams)
- Experience in a customer service environment including administrative duties
- Ability to prioritise, and manage workload
- Excellent communication skills, both written and verbal
- An ability to maintain confidentiality and work in a sensitive environment
- Australian Citizenship and a Worker Screening Check (WSC) is required

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $37.36 + super, an opportunity to progress your career with this Federal Government Agency and:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Brittany Hall - Team Manager

2800165

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