Participant Support Officer

2 days ago

Ballarat, Victoria, Australia Hays Full time

Fed Gov position in Ballarat Central with WFH flexibility

**Your new company**

Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong.

I am currently partnered with a Federal Government Client located in the Central Ballarat who is looking for an APS3 Participant Support Officer for their National Delivery team, in a temporary full-time assignment with the potential to extend.

**Your new role**

National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the department, ensuring accessible, nationally-consistent participant experiences.

The position will undertake procedural, clerical, administrative support and operational tasks, including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

**What you'll need to succeed**

To succeed as the APS3 Participant Support Officer, you will need:

- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes

Also Desirable:

- Experience with the NDIA or in the disability sector
- Experience in a Front of House and/or administration-based role

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $37.36 + super, an opportunity to progress your career with this Federal Government Agency, working from home flexibility and:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Ashlie Ross - Consultant

2849347

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