Client Engagement Coordinator

JOIN A RAPIDLY GROWING LARGE AGED CARE & DISABILITY PROVIDER
- BUILD A CAREER RATHER THAN JUST A JOB
- WORK FOR AN ORGANISATION THAT TREATS YOU LIKE FAMILY, RATHER THAN AN EMPLOYEE

**Meditech **are an established, experienced service provider, specialising in aged care and disability support in the home of clients, or within an Aged Care facility. Our services expand across Sydney, the Central Coast and Newcastle.

**Meditech** is committed to fostering an inclusive and values driven work environment respecting the diversity of our employees, and the members and communities we serve. As a healthcare provider, we aim to deliver safe and effective individualized client centred care and services.

We'll provide you with the support you need to help you develop your career with Meditech. The Meditech team comes with a strong appreciation for the healthcare sector, and the passion to make a difference for all Disability and Aged Care clients in the community, and facilities.

Meditech Staffing are currently looking a
**Client Engagement Coordinator** to work in our Head Office based in Strathfield, NSW.

To find out more about working for Meditech, please visit our website at

**Key tasks and responsibilities include**:

- Act as first point of contact for potential new clients and stakeholders (e.g. ACAT, RAS, iCare, Private Clients).
- Monitor and manage client referrals on several platforms such as: My Aged Care Portal, NDIS Service Provider Portal and any other relevant system.
- Respond to enquiries, provide service information to potential clients.
- Efficiently process client intakes and referrals, including:

- Receive referrals from My Aged Care (MAC)and NDIS portal daily
- Provide clients and their representatives with information and support relative to Meditech services
- Complete client intake and service agreement for CHSP services
- Receive referrals from other sources and assist with register with MAC and NDIS
- Priorities intakes and referrals according to urgency and client individual needs
- Monitor referrals and handover potential new clients for further assessment and care planning to the relevant Case Manager
- Liaise with Team Leaders around actioning new client services to ensure positive intake and commencement of service delivery.
- Responsible for receiving, investigation, resolving and reporting all client related complaints
- Effectively communicates and maintain professional relationships with clients and their carers/families
- Effectively communicate and promote good interpersonal relationships with external stakeholders (My Aged Care, ACAT, Hospitals)
- Implement stakeholder (referral partners) engagement plan to boost service referrals
- Engage and keep referral partners UpToDate with service availability
- Proactively promote Meditech services to meet client acquisition targets.

**Skills, attributes, knowledge and experience required**:

- A positive attitude to aged persons or people with a disability
- Possess cultural awareness, sensitivity and respect cultural differences
- Demonstrated knowledge, experience, and competence in broader Human Services/Social Care Sector
- Knowledge and understanding of aged care, disability funding
- Experience in supporting vulnerable people in community setting
- Excellent customer service
- Demonstrated experience in service matching and sales
- Excellent written and verbal communication skills Ability to professionally liaise and adapt to communication styles with clients and their families/carers to meet requirement
- Ability to maintain high levels of professionalism, integrity, and ethics
- Ability to access and network with community service and resources for client
- Sound understanding of administrative procedures and practice
- Proficient in the use of Microsoft products such as Word, Excel and Outlook

**Why Join Us**:

- Supportive, friendly and collaborative team
- EAP (Employee Assistance Program)
- Fully maintained company vehicle
- Flexible working hours
- Employee referral program
- Competitive remuneration along with Career progression
- Ongoing support and training from department leads and directors
- Company celebrations such as birthday recognition, Christmas parties, Melbourne cup event, charitable causes, and others
- Team bonding activities

**To apply**:
Please send your CV and a cover letter addressing the selection criteria.

For a confidential discussion about the role, please contact our team on

If you have any requirements for the interview (e.g. mobility access, or other adjustments), please let us know in advance so accessibility arrangements can be made.