Client Engagement Professional

1 week ago

Sydney, New South Wales, Australia beBeeDisability Full time $28 - $33

We are excited to expand our team and are seeking a professional to join us in an incredible opportunity that promotes authenticity, purposefulness, responsibility, and understanding, with a mission to empower the vulnerable and people living with a disability.

**FlexiCare** provides a wide range of in-home and community care support services to disabled people of all ages. We provide flexible disability support services that are centred on the client's needs and want. Our goal is to give our participants the best life they can achieve within our capability.

**Job Purpose**

The main purpose of this role is to coordinate the intake process that identifies client support needs including co-designing supports, development of service quotes and client agreements, and collation of client-specific data.

**Key Responsibilities**

Core objectives include:

- Networking and liaison with key hospitals, support coordinators, and other relevant healthcare stakeholders.
- Undertake activities to grow enquiries which may include expos, networking events, accommodation listings, presentations to referrer groups, and meetings with potential new referrers.
- Embed the introduction of new approaches to improve client experience and drive new business.
- Actively manage client intake and transition delivery of high-quality service, including reporting, documentation, and other duties as needed.
- Attendance at Expos, networking events, and applicable presentations with the aim to increase business profile and reputation in the community.
- Work proactively and positively with customers and stakeholders, including families, guardians, support coordinators, and the National Disability Insurance Agency (NDIA).
- Drive business development and account-related activity that supports business growth aspirations.
- Responding to requests for communication support from internal and external departments.
- Planning and scheduling content for communication channels.
- Drive and develop new accounts with the aim to support business mission and values whilst managing Key Performance Indicators (KPI) requirements soundly.
- Assist with the collection and analysis of client engagement data to monitor client experience.
- Provide weekly reports to management that include new customer data, trends, and positive outcomes.
- Understands the intent and framework of relevant compliance legislation, quality standards, policies, and procedures relevant to the role, and where to find necessary information.

**Person Specification**

**Qualifications & Experience**

- Management and prioritising skills and fluency in Microsoft Office.
- VALID NSW Driver's Licence is required for this position.

**Knowledge**

- Knowledge of the Social, Community, Home Care and Disability Services Award (highly desirable but training available).

**Worker Checks**

- NDIS Clearance
- Working With Children (WWC) Check

**Work Details**

- Full-time or part-time employment available: 22-38 hours per week.
- Salary: $28.00 - $33.00 per hour.
- Monday to Friday schedule.

**Licence/Certification:**

Australian Driver's Licence (required)

**Work Authorisation:**

Australia (required)

**Work Location:** In-person

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