Client Engagement Specialist

5 days ago

Sydney, New South Wales, Australia beBeeClient Full time $75,000 - $105,000

**Job Overview:**

We are seeking a dedicated and empathetic Client Services Manager to lead our front-line client engagement and support operations.

This role will serve as the bridge between our clients and high-quality, person-centred care, ensuring seamless service delivery.

You will oversee and inspire a team of support workers while actively engaging clients to co-design services that improve independence, wellbeing, and social inclusion.

This is a people-first leadership role that combines service delivery, client advocacy, rostering oversight, community outreach, and team supervision - driven by the goal of life-changing outcomes for our clients.

Key Responsibilities:
  • Build strong relationships with clients, their families, and support networks to foster high quality service delivery
  • Supervise and guide a team of Support Workers
  • Lead quality service planning and delivery aligned with NDIS and Aged Care standards
  • Manage client onboarding documentation, incident reporting, case management, coordination, and administrative documentation
  • Regularly review client files and relevant resources to ensure the provision of quality, safe supports
  • Deal with multiple stakeholders to ensure participant goals and objectives are being met
  • Champion community engagement—attending events, connecting with healthcare providers, and growing local presence
  • Drive continuous improvement by acting on client feedback and participating in policy reviews

About You:
  • Experience in Disability, Aged Care, or community services
  • Strong interpersonal skills with a heart for advocacy and support
  • Proven leadership ability in managing small teams
  • Tech-savvy: confident using CRMs, case notes, and digital systems
  • Full Australian Driver's License + own car
  • Valid First Aid + NDIS compliance (or willingness to obtain)
  • A problem-solving mindset
  • Efficient and effective communication skills

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