Operations Manager

Flexible working arrangements, including 9-day fortnight
- Above award salary and salary packaging options
- Help make a positive impact on people's lives
- Location - Maroochydore & Noosa

**About Us**

**Enterprise & Training Company Limited (ETC)** is a leading not for profit provider in employment, training and business services, operating for over 35 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

We currently have an opportunity for a passionate individual to join our team as **Operations Manager within our Transition to Work contract.**

**The Role - A Day in the Life of a Operations Manager**

As a Operations Manager you will be responsible for overseeing operations of an Employment Region (ER) to achieve the successful delivery of the Transition to Work (TtW) DEED. The role will also include managing staff and resources to achieve operational budgets and ETC's agreed targets as set by the Department of Education, Skills & Employment (DESE).

**Your Key Responsibilities will include**:

- Develop, implement, monitor and maintain efficient and effective administrative systems to ensure compliance with the contracts is managed within an ER
- Assist the Regional Manager to develop and implement strategies and generate partnerships to enhance employment and education opportunities for TtW clients within an ER
- Monitoring and achieving KPI's and financial budgets
- Strong performance management of staff and implementing plans for underperforming staff
- Manage adequate operational staffing levels at all times whilst balancing effective leave liability
- Ensure that procedures are managed in accordance with organisational policy and that the delivery of the TtW contract within the region is managed in accordance with contractual requirements
- Ensure behaviours align with ETC's core values and strive for continuous improvement

**Criteria for Success**
- Demonstrated operational management experience within Employment Services or youth related sectors
- Demonstrated ability to successfully manage contracts to achieve business outcomes
- Demonstrated innovation and initiative skills in problem solving and achieving objectives
- Highly developed communication skills (interpersonal, liaison, negotiating) with individuals and groups
- A passion for helping others
- A current, clear National Police Check
- A current Working With Children Check / QLD Blue Card

**Why work for ETC**

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
- Above Awards and competitive salaries
- Salary packaging to increase your take home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
- Working from home options if applicable to the role
- Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
- Innovative staff reward and recognition program including paid days off
- Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
- Discounted accommodation and travel offers
- Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
- Access to free Employee Assistance Program for you and your family

**We consider our employees as the heartbeat of our organisation. If you're interested a rewarding career where you can enrich and change people's lives, we want to hear from you**

**How to Apply**

**Applications close**:
Monday 9th June 2025 at 11:59pm

**More information**

**Our Culture**

ETC is committed to providing a safe environment in which children's rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

Our Ref: 25105