Technical Support Specialist

1 week ago

Canberra, ACT, Australia beBeeTechnical Full time $60,000 - $100,000

Job Summary

We are looking for a skilled professional to fill the role of Technical Support Specialist.

  • Key Responsibilities:
  • Providing first and second-level technical support for various ICT issues with a focus on learning and collaboration.
  • Helping to resolve client tickets while maintaining clear, friendly, and timely communication.
  • Working with Microsoft 365, Windows Server, Active Directory, Azure AD, and workplace technologies with training and support provided.
  • Supporting Microsoft Cloud services, including Teams, SharePoint, Exchange, and Azure, with opportunities to develop deeper skills.
  • Partnering with teammates and vendors to solve challenges together.
  • Delivering excellent service through phone, email, and chat, with a focus on empathy and understanding.

Requirements

  • Excellent customer service skills with a strong desire to assist others.
  • Understanding of technical concepts and a passion for technology.
  • Strong analytical and problem-solving abilities.
  • Effective communication skills, with the ability to explain technical information clearly.
  • A proactive approach to continuous improvement.

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