Critical Incident Coordinator

5 days ago

Sydney, New South Wales, Australia Bebeecustomer Full time

Emergency Response Role
We are seeking a skilled
Customer Service Professional
to fill this challenging position.
This is an opportunity for someone with excellent communication skills, empathy, and the ability to think on their feet.
You will be responsible for providing first response to customers in need, working with a range of people, especially in emergency situations, to provide support and guidance.
The role involves:
Providing timely and accurate responses to customers
Notifying ambulance services and communicating critical emergency details
Collaborating with the customer service team
Maintaining a reputation for caring and professional service to clients
We believe in diversity and inclusion and welcome applicants from diverse backgrounds.
The ideal candidate will have:
Certified customer service experience with exceptional communication skills
Call centre and/or inbound/outbound phone experience
Computer literacy with good typing skills
Shift work experience
National Police clearance or the ability to obtain and maintain
Medical clearance
First Aid qualification
We strive to create an inclusive workplace culture and welcome applicants from all backgrounds.
About This Opportunity
This role requires someone who is able to multitask, work under pressure, and remain composed in high-stress situations.
If you are looking for a career challenge that will push your skills to the next level, we encourage you to apply.
We are committed to equal opportunities and welcome applications from everyone.

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