Front Office Team Leader

2 weeks ago

Gold Coast, Queensland, Australia Wyndham Destinations Full time

**We Put the World on Vacation**

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**GO WHERE JOY IS IN THE JOURNEY**

**How You'll Shine**

As a Front Office Team Leader, you will be responsible for the following day to day operation of the front desk:

- Greeting and registering of owners and guests
- Providing information to local area attractions
- Completion of all department related paperwork
- Appointment setting for our sales operations
- Using all communication equipment including telephones, facsimiles and computers
- Performing addition duties to assist the Front Office Supervisor

**What You'll Bring**

To be successful in this role, you will be:

- Previous experience within a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Have the ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.
- Ability to work rostered shifts from 7.00am to 11.00pm. Other flexible work may also be required including weekends, public and school holidays.

**How You'll Be Rewarded**

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

- Immediate start + Permanent full time opportunity
- Opportunity to earn additional incentives
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Subsidised private health cover*
- Supportive work culture

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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