Front Office Operations Leader

6 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $85,000 - $110,000
Job Description

We are seeking a seasoned hospitality professional to assume the role of Front Office Operations Leader. As a key member of our team, you will be responsible for overseeing the day-to-day activities of our front office operations, ensuring seamless guest experiences and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Lead and manage front office operations, including supervision of staff and coordination of daily tasks.
  • Foster a positive and inclusive work environment through effective leadership and team development initiatives.
  • Cultivate strong relationships with guests, responding promptly to their needs and concerns.
  • Collaborate with other departments to ensure cohesive delivery of hotel services.
  • Manage payroll and rostering processes.
  • Work closely with the Hotel Manager to maintain the hotel's appearance and upkeep.
Requirements and Qualifications

To succeed in this role, you will need:

  • A strong background in hospitality management, preferably in a 4 or 5-star hotel setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • A proven track record of delivering exceptional guest service and leading high-performing teams.
  • Able to work under pressure, prioritize tasks and manage multiple projects simultaneously.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Ongoing training and development opportunities.
  • A comprehensive induction program.
About Us

We are a leading provider of apartment-style hotel suites, with a reputation for delivering exceptional guest experiences. Our hotels are located across various cities, offering unparalleled convenience and comfort to our guests.

We value our employees and strive to create a positive and inclusive work environment that fosters growth and development. If you are passionate about delivering exceptional guest service and leading high-performing teams, we encourage you to apply for this exciting opportunity.

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