Front Office Team Lead

1 week ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $100,000 - $120,000
Job Title

Front Office Manager

">About the Role

This is a leadership position within the Front Office department, responsible for managing day-to-day operations to ensure exceptional guest service and alignment with brand standards.

  • Lead and manage Front Office operations to deliver excellent guest-focused service while ensuring alignment with brand standards and financial KPIs.

  • Ensure efficient daily operations including check-in/out, room allocations, lobby services, and night audit processes.

  • Collaborate across departments to ensure seamless service, maintenance resolution, and accurate billing and reporting.

  • Manage financial performance by controlling costs, forecasting revenue/occupancy, and overseeing budgets.

  • Lead and develop the Front Office team through recruitment, training, coaching, regular feedback, and performance management.

  • Foster strong guest relations by handling VIP needs, special requests, complaints, and feedback.

  • Champion health, safety, and security standards, including WHS procedures and emergency responses.

  • Drive brand alignment and representation, upholding values in conduct, service delivery, communication, and appearance.

  • Ensure compliance with legal and company policies, including RSA and confidentiality.

Requirements

To be successful in this role, you will need:

  • 2 years' experience in a leadership role within Front Office or a similar environment.

  • Demonstrated leadership experience within the customer service industry.

  • Possess a strong background in Front Office procedures and Opera PMS.

  • Experience with forecasting, budgeting, and Revenue Management principles.

  • Proven ability to coach, mentor, develop, and inspire teams.

  • Responsible Service of Alcohol Certificate or willingness to obtain one.

  • Current First Aid Certificate or willingness to obtain one.

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