After-Sales Support

2 weeks ago

Sydney, New South Wales, Australia Xag Australia Full time

XAG (former name: XAIRCRAFT) was founded in 2007, and XAG Australia (XAircraft Aerial Solution) was established in 2013. XAG is committed to the development and implantation of agricultural technology, it is one of the world's leading UAS (Unmanned Aerial System) R&D manufacturers and a smart agriculture solution provider. Headquartered in Guangzhou, XAG consists of XAG MANUFACTURE, XPLANET, XGEOMATICS, and XAG ACADEMY. Meanwhile, XAG has set up laboratories and research stations in 20 countries, including Australia, Japan, Germany, etc., participated in a number of frontier Agri-tech projects.

**Responsibilities**:

- Troubleshoot technical issues through various forms of communication (inclusive but not limited to:phone/video calls to clients and physical repair or testing of drones)
- Travel nationally with protentional to assist in demonstration and promotion
- Support clients with their XAG drones, ground robots and other products
- Test and dispatch client orders
- Test XAG's new products and provide feedback and training to other employees
- Provide feedback to the research and development department in China and liaise with the international XAG team
- Light duties might involve assisting the in-house surveyor with drone-data capturing and processing

Essential skills:

- Experience with technical support
- The ability to learn quickly and in a fast-paced environment
- Excellent customer service skills
- Ability to liaise with a wide variety of clients and technicians from Australia and overseas
- Enthusiasm to learn and progress within the company and industry
- Highly organised, able to multi-task and work without supervision
- Excellent Chinese (Mandarin) and English speaking and writing
- Australian Driver's Permit

Desirable skills:

- Knowledge of drone, mechanism, and/or aviation

What we offer:

- The opportunity to work in a tight knit team and learn essential business skills from highly experienced professionals
- The opportunity to enter a fast growing and highly lucrative industry as it emerges into prominence in the Australian market
- The opportunity to work with the latest technology within the agricultural industry
- A supportive management system committed to training and retaining excellent staff
- Growth within the company and consistent PD to assist with personal and professional career goalsMust have Australian working rights.

Location

Banksmeadow NSW 2019

Employment Type

Full Time (Minimum 2 Years)

Salary

47K - 60K

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