Patient Liaison Officer

3 days ago

Melbourne, Victoria, Australia Western Health Australia Full time

Requisition No: 3396
- Executive Division: Chief Financial Officer
- Division: Finance
- Program: Financial Control
- Department: Revenue Services
- Enterprise Agreement: Varied Health and Allied Services, Managers and Ad
- Job Function: Administration & Leadership
- Project:
Western Health has an opportunity available for an enthusiastic and energetic individual to join the Patient Liaison Team on a 9-day fortnight, the role will be based at our Sunshine campus with 1 day per week at our Footscray campus.

We are seeking an individual that is team oriented and passionate about providing excellent customer service to all internal and external stakeholders whilst helping to drive successful revenue outcomes.

**About The Role**:

- Extensive communication with patients, family, carers and hospital staff
- Fast paced Customer Service role in busy Public Hospital setting
- To determine the correct patient classification including Medicare ineligible patients
- Obtain patient information such as patient health insurance fund details
- Having financial discussions and obtaining paperwork and payments
- Liasing with health funds to determine patient eligibility
- Being responsible for the revenue recovery of Medicare Ineligible patients; this role actively promotes patients to pay upfront for their hospital journey in a timely manner to satisfy revenue department requirements

**About You**:

- Strong interpersonal and communication skills
- Help drive successful revenue outcomes
- Health fund or previous PLO experience preferred
- Competency to interpret/analyse data
- Demonstrated ability to build rapport, negotiate and form relationships with patients and staff at all levels
- Being a team player and showing problem solving initiative
- Adaptable

**Position Description**

**Applications close at 11:59pm on 4 March 2025.**

**About Us**

Our workforce of over 13,000 employees are driven by our values of 'Compassion, Accountability, Respect, Excellence and Safety' (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Grant Lodge Residential Aged Care, as well as community health centres in Melton, Caroline Springs and Bacchus Marsh and a range of mental health and community-based services. We care for a diverse community of more than 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:

- Professional development support
- Career advancement opportunities
- Salary packaging including novated vehicle leasing
- Work-life balance

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
- If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying._

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