Patient Liaison Officer

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent Full Time (1.0 EFT / 80 Hours)
• Salary Package: HS2 + Superannuation
• 5 Weeks Annual Leave, Monthly ADO & Salary Packaging
• Located at The Alfred

About the team

This position is Finance Patient Liaison Officer to support both the Finance Department and wider Alfred Health departments and is responsible for increasing the capture of private and compensable patient revenue and growing the private practice profile across Alfred Health. This is achieved through maximising the identification, capture and collection of documentation and collect upfront fees in a timely, accurate and transparent way across Alfred Health.

About the role

Revenue Services is a customer focused department and the Patient Liaison Officer (PLO) is the intermediary link between Revenue Services and the patient, family or carer. It is a customer service focused role and is responsible for providing patients, relatives, carers and staff with relevant information regarding Private Health Funds, Work Cover, Transport Accident Commission (TAC), Dept of Veteran Affairs (DVA) and Medicare ineligible patients.

The Patient Liaison Officer (PLO) primary role is to increase the capture of private and compensable patient revenue and growing the private practice profile across Alfred Health. This is achieved through maximising the identification, capture and collection of documentation and collecting upfront fees in a timely, accurate and transparent way across Alfred Health. Culture is very important at Alfred Health and in the Financial Services department, this position is responsible for creating a positive workplace environment and culture within which revenue services staff can flourish, innovate, develop and contribute to the financial sustainability of Alfred Health.

PLOs hours of work are incorporated into a 7-day roster aligned with patient presentations and required workflows between the operating hours of 8.00am to 10.00pm weekdays (Monday to Friday) and 8.00am to 4.30pm weekends.

Skills & Experience

• Demonstrated experience in customer service or administration within a complex health service, specializing in operation and management of transactional services in a heavily regulated environment.
• Patient Liaison experience in a similar-sized organization or Business development experience.
• Experience in data manipulation and statistical analysis of large, complex datasets.
• Excellent organizational skills with a proven ability to meet competing deadlines.
• Strong analytical and problem-solving skills in data interpretation.
• Knowledge of Medicare, private health insurance, and other funder requirements and processes.
• Ability to deliver responsive and efficient service adaptable to the needs of key stakeholders.
• Demonstrated ability to work accurately and effectively in a team environment.
• High-level interpersonal and communication skills, including building and maintaining effective relationships with diverse internal and external groups.
• Proficiency in computer skills and familiarity with health and office software packages (iPM, Cerner, Pathnet, GERIS, ARIA, Firstnet, MS Word, MS Excel, Outlook email).
• Capacity to assist the team in achieving performance indicators and taking responsibility for individual work tasks.
• Demonstrated ability to establish and maintain productive working relationships within and beyond organizational boundaries.
• Commitment to delivering high levels of customer service.

Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• Flexible Heath Insurance coverage through HCF Health Insurance
• On-site car & bike parking opportunities, Deducted Pre-Tax
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
• Child Care Services at The Alfred managed by KU Children's Services

If applicable, specify specific requirements that you require in the cover letter or CV.

Any queries please contact Joanne Drossos, Patient Liaison Officer Manager,

Applications Close: 11pm AEST, Friday 22nd August 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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