Onboarding & Engagement Associate

Job TitleOnboarding & Engagement AssociateJob DescriptionJoin our exciting, fast-paced Onboarding and Engagement team, assisting our clients with the on-boarding process with the ultimate objective of maximizing our new client's long-term value to the business. Onboarding and Engagement Associates are responsible for converting leads to new accounts and supporting them as they begin trading with IG.So, who are we?Hello, we're IG Group. No, not Instagram '" though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it.Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate togetherWhat you'll doAn Onboarding and Engagement Associate is responsible for all aspects of the sales process, including:The conversion of prospective clients into accounts Converting failed applications into accountsHelping prospects with any queries about our productsExplaining products and proceduresLeveraged clients first fundingIdentifying potential high value clientsRe-activating dormant clientsAssisting with marketing campaigns and short term offersYou're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas and lead the way in creating inspiring experiences for our clients and everyone around you.We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.How you'll grow :Full in-house training is provided in order to help you reach the appropriate skill levels to perform all functions of the role. Your growth is incredibly important to us, perform well and your chance for progression is high. We have had numerous internal promotions from the Onboarding and Engagement desk to senior Onboarding and Engagement positions, Premium Account Management desks and Institutional Sales teams both here and abroad.The perksIt really is more than a job. We'll recognise your talent and make sure that you can still have a life '" at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off'¦ the list goes on.Performance based incentivesFlexible working hours and work-from-home opportunitiesCompany contributions to insurance and medical plansCareer-focused technical and leadership trainingContribution to gym memberships and moreOption to participate and create ESG initiatives based on IG Brighter Future Fund 2 additional days off a year for voluntary work 1 additional day off to celebrate your Birthday A state-of-the-art office with breakfast bar and moreWhere you'll workWe follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.Ask our employees what their favourite thing is about working at IG, and you'll hear an echo of ' ~our culture' That's because you can come to work as your authentic self. The things that make you, you '" like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity '" can bring a fresh perspective or new skill to our business. That's why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.So, if you're keen to connect with our values, and lead the charge on innovation, you know what to do.Number of openings1