Client Service Administrator

Are you looking to join a firm that is progressive, innovative and holds both its team members and clients as the centre of its culture? Start your administrative career with AFS today

**Who we are**

We're a modern professional services firm located in the heart of Bendigo, Djaara Country, with a team of over 90 professionals. We've been providing services to Bendigo and surrounds for over 70 years and are a proud pillar of the Bendigo community.

**Our culture**

We believe every single team member is a leader and contributes to the success of our firm and our clients. We invest in organisational development, leadership skills and career planning, recognition and coaching to constantly enhance the experiences for our team.

A core part of our identity is our commitment to our local regional community. Each year we support Bendigo organisations, charities and not-for-profits through direct or in-kind sponsorship and involvement.

Furthermore, we're committed to developing our environmental, social and governance sustainability to ensure our business practices have a measured and positive impact.

Our culture is something we value, nurture and routinely seek team feedback on, so that we can continue to foster a meaningful work environment for everyone.

**The team**

This role provides administrative support to our Audit team. The Audit Administration team comprises of four team members who support the six partners and 30 auditors in adding value to our clients businesses.

**About the role**

We're flexible with the hours for this opportunity, and seeking applicants to work:
Permanent part-time (0.8 FTE, approximately 30 hours per week), we are flexible on the days and hours per day and can work together to determine what works best. Potential options could include four days a week 8.30am - 5pm or five days a week 9am - 3pm.

At times there may also be an opportunity to work additional hours during busy periods and to assist with leave coverage. AFS has a generous Time in Lieu Policy to support such occasions.

**As a Client Services Administrator you will**:

- provide high level administrative support to our partners and their teams
- maintain diaries and schedule client visits
- organise accommodation and travel reimbursements
- report regularly to the team on upcoming projects, clients and schedules
- review for understanding, format and issue client documents that vary in size and complexity in accordance with AFS style guide
- provide proposal/tender support
- liaise with governing bodies.

**About you**

We're looking for someone who:

- is able to prioritise work duties and meet deadlines whilst maintaining a high level of attention to detail
- is proactive, owns their work and contributes to the team
- is motivated to learn
- is committed to quality customer service
- is able to work in a fast paced environment
- has high level written communication skills
- has previous exposure to document control duties/tasks (preferred but not essential);
- proficient in Microsoft Office suite (checking and formatting of documents)
- has excellent interpersonal skills with the ability to effectively communicate with internal and external stakeholders at all levels.

**AFS will offer you**:

- the ability to benefit from our formal and informal Flexibility at AFS policy, allowing work life balance through flexible start / finish times or adjustments to hours of work. Enjoy working in our hybrid work environment, with the ability to work from our modern offices or on occasion at home depending what your day entails
- develop your career and yourself by attending networking events, participating in leadership training, and receiving ongoing development, support and guidance
- be a part of our fun culture with our regular social club events, leadership and team building programs
- benefit from our wellbeing focus, including our Employee Assistance Program, supportive environment, volunteer friendly workplace
- the ability to bring your true self to work with our genuine commitment to diversity and inclusion, along with our policies like "dress for your day"