Client Service Specialist

2 weeks ago

Bendigo, Victoria, Australia beBeeservice Full time $72,731 - $108,692

About This Role

We are seeking a dedicated and compassionate Client Service Specialist to join our team. In this full-time role, you will be responsible for delivering exceptional client service with ownership and accountability.

Your key responsibilities will include resolving client queries, using tailored communication, and making decisions aligned with client needs and budgets. You will also manage information, engage stakeholders, and work collaboratively within a dynamic team environment.

To succeed in this role, you will require strong professional communication skills, maintaining composure under pressure. Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances is essential. You should possess life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities.

Key Skills and Qualifications:

  • Proven success in dynamic, client-focused environments
  • Customer service background, call centre experience is advantageous
  • Strong professional communication skills, maintaining composure under pressure
  • Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
  • Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities

Employee Benefits:

  • Generous leave entitlements
  • Health and wellbeing programs and resources
  • Discounts with selected retailers through our rewards platform
  • School holiday program reimbursement payments
  • Free, confidential access to counselling services
  • Product discounts

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