Customer Service Coordinator

1 week ago

Melbourne, Victoria, Australia Capral Full time

Non-customer facing role
- Competitive salary + Bonus Scheme + Benefits
- On-the-job training - genuine career pathway
- Location: either Lynbrook or Campbellfield

**Capral Aluminium** - Australia's largest aluminium manufacturer and distributor - is looking for an **Experienced Customer Service Coordinator** to join our small and supportive team in **either Campbellfield or Lynbrook**,** Victoria.**

This is a non-customer-facing, office-based role, ideal for someone with experience in order processing, internal sales support, or technical customer service. Previous experience in aluminium or metals distribution is highly attractive for this role. You'll play a key part in ensuring our operations run smoothly behind the scenes.

**WHAT'S ON OFFER**:

- Genuine opportunities for career growth and progression
- Comprehensive on-the-job training
- Employee Assistance Program (EAP)
- Employee Referral Program - earn up to $1,000 in rewards
- Supportive, values-driven work culture

**Primary Responsibilities**:

- Accurately entering sales orders into our system
- Responding to phone and internal enquiries
- Providing quotes, lead times, and order status updates
- Vetting orders for accuracy and feasibility
- Offering technical and product support over the phone

**About You**:
We are seeking a motivated and experienced professional who enjoys working in a fast-paced, detail-focused environment.
- Previous experience in a similar internal customer service or admin coordination role
- Strong verbal and written communication skills
- A professional and friendly phone manner
- Solid computer literacy and attention to detail
- A good attitude to workplace safety and reliability

Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.

**Employment at Capral**

Our strong values-based culture is a key part of looking after our people. **Capral's** five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations.

**How To Apply**

If you're ready to take the next step in your customer service career with a well-established and supportive company, we'd love to hear from you.

**APPLY NOW**

No recruitment agencies, please.

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