Customer Experience Manager

1 week ago

Sydney, New South Wales, Australia Cars24 Full time

**Customer Experience Manager - Cars24 (Villawood, NSW)**:
OTE $90K-$120K | Exceptional Benefits and Annual Bonus | Career Growth in Australia's #1 Online Car Dealership

**About Us**:
**Cars24** is Australia's largest online used car retailer — and we're redefining the car-buying experience. From search to sale, financing to delivery, we make it seamless, digital, and customer-first.

At our **brand-new, state-of-the-art facility in Villawood**, we're looking for a **Customer Experience Manager** who can ensure every customer journey is smooth, structured, and exceptional — even when things don't go to plan.

**? The Role & What You'll Do**:
You'll be the bridge between our **sales and refurbishment teams**, making sure vehicles are prepared and delivered on time while keeping customers informed and satisfied. Your role will be part operations, part relationship management, and part problem-solving — with a heavy dose of empathy.

**Key responsibilities**:

- Oversee the end-to-end delivery process for sold vehicles
- Coordinate between sales, operations, and refurbishment teams to meet agreed timelines
- Handle escalations and resolve difficult customer situations with tact and speed
- Maintain a structured delivery process as the business scales, ensuring consistency across teams
- Monitor and report on delivery performance metrics, identifying improvement opportunities
- Mentor and guide a small team to deliver exceptional service outcomes
- Ensure all communications with customers are professional, transparent, and timely

**Requirements**:
** What You'll Need**:

- 3+ years' experience in a customer experience, delivery operations, or similar role
- At least 2 years managing a team of 2-3 or more direct reports
- Proven ability to resolve escalations and manage high-stakes customer interactions
- Strong organisational skills and ability to work cross-functionally with multiple teams
- High emotional intelligence and ability to stay calm under pressure
- Proficiency with CRM and digital communication tools
- Full Australian driver's licence
- Willingness to undergo a police and background check

**Benefits**

**Pay & Perks**:

- **OTE $90K-$120K** (base + annual performance bonus and yearly appraisals)
- $60/month phone allowance
- $500 annual wellness bonus
- Monthly and quarterly company events and celebrations
- Work in a brand-new Villawood facility with cutting-edge tech and systems
- Career progression opportunities in a high-growth environment
- Supportive, collaborative team culture

If you're a proactive leader who thrives on delivering great customer outcomes, can navigate complex situations with empathy, and want to play a pivotal role in a fast-scaling automotive business — we want to hear from you.

  • Customer Experience Designer

    7 days ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Experience Designer, Ongoing, locations are flexible across NSW with hybrid working**An exciting opportunity has arisen for a Customer Experience Designer to join the Customer Experience team within Strategy and Innovation in Revenue NSW.***To be successful in this role you will demonstrate**:- Proven experience in conducting qualitative research...

  • Learning Experience Designer

    6 days ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared Resources Business Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better.We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Learning Experience Designer

    1 week ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better.We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Senior Customer Experience Advisor

    4 days ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Experience Management | Government Technology Platforms (GTP) Role Type:12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464–$142,665 + 12% super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP) which provides NSW government...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Learning Experience Designer

    1 week ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Senior Customer Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time $104,000 - $130,878 per year

    About UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a talentedLearning Experience Designerto design and deliver...

  • Service Designer

    5 days ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    **What to expect**:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team.We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change.We believe that growth and learning is an on-going journey, and are always...

  • Experience Customer Experience Manager

    7 days ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $167,229 - $183,993

    Customer Experience Transformation LeadWe are seeking a highly skilled professional to lead the transformation of customer experience across our organization. This key role will oversee high-impact initiatives in ticketing, customer channels and commercial policy, enhancing the end-to-end customer journey and driving revenue growth.Key...