Experience Customer Experience Manager

2 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $167,229 - $183,993

Customer Experience Transformation Lead

We are seeking a highly skilled professional to lead the transformation of customer experience across our organization. This key role will oversee high-impact initiatives in ticketing, customer channels and commercial policy, enhancing the end-to-end customer journey and driving revenue growth.

Key Responsibilities:

  • Develop strategic frameworks to elevate customer satisfaction across diverse channels
  • Manage projects from concept to delivery, ensuring seamless execution and timely completion
  • Collaborate with cross-functional teams to develop compelling business cases and drive decision making
  • Partner with stakeholders to deliver customer experience improvements and operational efficiencies

Requirements:

  • Proven experience in product management/strategy, channel optimization, and driving uplift in complex environments
  • Strong leadership and collaboration skills, with ability to build relationships across diverse stakeholder groups
  • Resilient and adaptable, with expertise in navigating traditional system constraints and operational complexities

Benefits:

Join us in shaping the future of transportation, connecting people, communities, and industry every day.

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